I am one of those who patronize Air Asia when it comes to air travel.
And, our planned travel this May was cancelled due to the COVID-19 pandemic. Hence, Air Asia sent me a notice to choose if I want to have Unlimited Flight Change or Credit Account as a form of refund.
I chose the second option because the first option entails me to book before 31 October 2020, unlike the Credit Account which is valid for 365 days.
AirAsia is managing its flights to ensure the efficiency of its operations amidst the COVID-19 outbreak.
Provisions are available to guests affected by flight cancellations and travel restrictions, as follows:
1. Unlimited flight change: Change to any new travel date before 31 October 2020 on the same route any time up to 48 hours before flight departure an unlimited amount of times without any additional cost subject to seat availability.
Chat with Ava now at http://tinyurl.com/vl9mayx with your new flight details (date and time).
2. Credit account: Request for a credit account of the value of your booking which is to be redeemed within 365 calendar days from the issuance date for your future travel with us. The actual travel dates can be after the expiry date as long as our schedule is out. Credit Accounts are not only faster to redeem, but also have a longer validity, and are more convenient for you, as you can simply top up for future bookings, if need be.
For Credit Account, you may chat with Ava now at https://air.asia/CA. Once the AVA chat window opens, complete the fields as directed by AVA.
The options above are applicable for direct online bookings made via Airasia.com only. For other types of bookings, such as those made through travel agents, kindly refer to your respective booking channel for further assistance.
We sincerely apologize for any inconvenience caused. Please disregard this email if changes have been made.
Last 6 May 2020, the refund request was successfully credited to my account. I also need to use it before 5 May 2021 which is its expiration date.
Although it will be expired on that date, I just need to book before the credit expiry date but the actual travel dates can be after the expiry date.